Refund & Cancellation Policy
Last updated: 15 August 2026
We want you to book with confidence. This policy explains how cancellations and refunds work for bookings made through Forward Vision.
1. Supplier-Managed Cancellations
Hotel and flight bookings made through Forward Vision are fulfilled by third-party suppliers via the Nuitée API. Each booking carries its own cancellation and refund policy, which is clearly displayed at the time of booking. Forward Vision does not hold travel funds and cannot issue refunds directly — all refunds are processed by the supplier according to their policy.
2. Cancelling a Booking
To cancel a booking, use the booking management tools within your trip itinerary or contact the hotel or airline directly using the confirmation details provided. Cancellation confirmations and refund timelines are managed by the supplier, not Forward Vision.
3. Refund Processing Times
When a supplier approves a refund, the funds are returned to the original payment method used at booking. Refund processing times vary by supplier and payment provider and may take up to 10–14 business days to appear on your statement.
4. Non-Refundable Bookings
Some bookings are marked as non-refundable at the time of purchase. These bookings cannot be cancelled or refunded unless explicitly stated otherwise by the supplier. Please review the fare rules and cancellation terms carefully before confirming any booking.
5. AI Itinerary and Service Fees
Any fees charged by Forward Vision for AI-assisted itinerary generation, premium features, or concierge services are non-refundable once the service has been delivered. If you experience a technical issue that prevents the service from being delivered, please contact us for assistance.
6. Travel Insurance
We strongly recommend purchasing travel insurance to protect against unforeseen circumstances such as illness, natural disasters, or travel disruptions. Travel insurance policies are managed by third-party providers and are separate from Forward Vision bookings.
7. Flight Delays and Disruptions
Airlines are responsible for managing flight delays, cancellations, and rebooking. If your flight is affected, contact the airline directly using the details on your booking confirmation. Forward Vision is not liable for airline-operated disruptions.
8. Contact Us
If you have questions about a refund or cancellation, or if you need assistance navigating a supplier’s policy, please reach out through our Contact page and we will do our best to help.